At Metabo we take pride in our pre and after sales service. Looking after our customers is our number one priority.
Despite our efforts it may not always be possible to satisfy 100% of our customers 100% of the time, but in us you can trust we will certainly give it our best shot! So hey why not drop us a line and tell us about your Metabo experience.
To leave feedback please email: firstname.lastname@example.org or fax 02380 747 500
Here is a selection of some of the recent feedback we have had from our customers:
"I would just like to thank Kevin and in particular Brenda for their excellent customer service today in helping me resolve an issue regarding my Mitre Saw. Not only were they both polite and helpful during our conversations but I believe they both went above and beyond what I would have expected of them. I personally am a big fan of your products and have many of them and I will continue to buy them if you get the support that I have received today."
Michael Harper - Nov 2011
"Thank you very much for the bit set you sent to replace the faulty tool holder. Excellent customer service, impressive!! Thanks."
Jeff - Oct 2011
"Just a quick note guys to say a VERY BIG THANK YOU for working on the two SXE 400 Sanders so quickly. YOU ARE GREAT!"
Janine – Sept 2011
"I must admit your website is one of the easiest to use and all the info you need is easily available without having to remember log-in details. Well done, the improved marketing from Metabo over recent months is appreciated by your dealers!"
Craig – Sept 2011
"I just wanted to thank you for repairing my Metabo KHS 24 Li-ion SDS drill. I have had it over a year now and found it wasn’t functioning correctly and I was beginning to think I had purchased the wrong tool. However after receiving it back from yourselves with two new batteries and a new chuck, I was obviously mistaken, I had purchased the right tools and have to say it works brilliantly.
I also have the PowerMaxx Metabo Screwdriver, they are wonderful and I always recommend them to people I know."
Brendan – Aug 2011
"Having recently had a small technical problem with my grinder I was getting no help from some not to be mentioned so called tool repair shops, I phoned your technical department in Southampton and spoke to a very helpful tech guy called Ray who helped me and allowed me to finish my job on time. This has now given me the trust in Metabo and will be changing my other power tools to your brand as it’s nice to get the personal touch from such a large business."
Peter – Aug 2011
"I just wanted to pass on my thanks and gratitude to yourselves. I rang your customer service with a small problem a couple of days ago and left a message. I had a return call a short time later from a gentleman by the name of Ray. What a star, he knew exactly the product I was referring to even though it is old and now discontinued, understood the fault, and yesterday I received a brand new replacement in time for me to continue with my weekend of work. I am greatly impressed, this IS customer service as it should be, I work for a major retailer and if, perhaps, we treated all our customer this well we may not be in the trouble we are in."
Chris – Aug 2011
"I just wanted to take the time to email and tell you how impressed I am with your company. I recently got into DIY through my husband. He bought me some of your products and I love them. I have used some other brands, and much preferred yours.
You are far superior to your competitors, so thank you and well done."
Sarah - June 2011